REFUND POLICY

Refunds

1. General Refund Principles
If this Agreement is terminated, any refund due to you will be determined based on the stage of the project, the work completed, and any costs reasonably incurred by us up to the date of termination.

2. Deductions for Costs Incurred
We may deduct from any refund:

(a) reasonable costs for site inspection, engineering, design, documentation, permit applications, and administrative handling.

(b) supplier restocking fees for returned products.

(c) labour and travel charges where installation or delivery was scheduled or commenced.

(d) any non-recoverable fees paid to third parties (such as network providers or certifiers).

3. Condition of Returned Products
If products have been delivered and are to be collected as part of a refund process:

(a) you must ensure they are in their original, unused condition and accessible for collection.

(b) additional charges may apply if goods are damaged, opened, or moved from their original delivery location.

4. Partial Refunds and Balance Payable Where a refund is not applicable or the value of equipment, services, or costs already provided exceeds the deposit paid, you will be invoiced for the remaining balance. We may issue a final settlement statement itemising any deductions or outstanding amounts.

5. Timeframe for Refund Processing Refunds, where applicable, will be processed within 21 business days from the date the cancellation is confirmed and all necessary information (including your banking details) has been received and verified.

6. Full Refund Entitlements – Pre-Installation

A full refund of all payments made will be provided if this Agreement is terminated before installation commences due to any of the following:

(a) We fail to deliver and install the System within four (4) weeks after the original Target Date, and you choose to cancel the Agreement.

(b) You decline a price increase, product substitution, or short-notice variation, and terminate. 

(c) Grid Connection Approval is refused by your electricity distributor despite all reasonable efforts.

(d) A quoted System component becomes unavailable, and you do not accept a proposed substitute of comparable quality.

7. This clause does not limit your Statutory Consumer Rights.

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