When investing in solar panels for your home or business in Australia, making an informed decision is key. The quality of the system and the expertise of the installer are crucial to ensure you get the most from your solar investment. To work with a reputable and qualified installer, there are several important questions you should ask before committing to the purchase.
Here are the essential pre-purchase questions to ask a solar installer in Australia:
- Is Your Company Approved by SAA?
In Australia, installers must comply with strict standards, and choosing an installer approved by the Standards Australia Association (SAA) is vital. SAA-approved installers are well-versed in industry standards and will ensure that your installation is safe and compliant. Choosing an SAA-approved installer ensures the system meets Australian standards for safety and performance, making you eligible for government rebates and incentives.
Follow-up question: Are the products you use, such as solar panels and inverters, also SAA-approved?
- What is the Total Cost of the System, Including Installation?
It’s essential to get a clear breakdown of all costs involved in your solar installation. Ask the installer for a detailed quote that includes not only the price of the solar panels and inverters but also the installation costs, warranties, permits, and any additional fees. This ensures there are no hidden costs later on.
Follow-up question: Does the quote include potential extra costs, such as roof repairs or additional electrical work?
- What Size Solar System Do I Need?
An experienced solar installer should assess your energy usage, roof space, and local weather conditions to recommend the ideal system size. Ask how they calculate the system size and whether they consider your current electricity needs and future requirements, such as the potential for adding a solar battery or EV charger.
Follow-up question: Can I expand the system in the future if my energy needs increase?
- What Warranties Are Offered for the System and Installation?
Solar panels, inverters, and batteries should come with warranties, and it’s essential to understand what these warranties cover. Inquire about both product warranties (covering hardware) and performance warranties (guaranteeing system output over time). Also, make sure the installation itself is covered by a warranty.
Follow-up question: What is the process for making a warranty claim if something goes wrong?
- How Will You Design the Solar System for My Property?
Every property is unique, and the system design significantly impacts performance. Ask your installer how they will design your system, including panel placement, orientation, and tilt. They should consider factors such as roof angle, shading, and the direction of your roof to maximize solar exposure.
Follow-up question: How will you minimize the impact of shading, and what are my options if my roof isn’t ideal for solar?
- What Brand of Solar Panels and Inverter Will Be Used?
The quality of your solar panels and inverter directly affects the performance and longevity of your system. Ask the installer which brands they use and whether those brands are reliable and efficient. Reputable brands usually offer better warranties and higher performance ratings.
Follow-up question: Why do you recommend these specific brands, and are there alternative options available?
- How Long Will the Installation Take?
Knowing the timeline for your solar installation is important, particularly if you have specific goals like reducing energy bills quickly or accessing government incentives. Ask for an estimated timeline from the start of installation to when the system will be operational.
Follow-up question: Are there any factors that could delay the installation, such as weather or obtaining permits?
- What Kind of After-Sales Support Do You Provide?
While solar systems require minimal maintenance, knowing what after-sales support is available is essential. Ask if the company provides ongoing monitoring, system checks, or maintenance services to ensure the solar system performs optimally.
Follow-up question: How often should I schedule maintenance, and what are the associated costs?
- Will You Handle the Necessary Permits and Grid Connection?
A reliable solar installer should take care of all necessary paperwork, including permits and grid connection applications. Confirm that your installer will manage these tasks and ensure they explain the process for government rebates and grid connections.
Follow-up question: Will I need to do anything, or is the installer handling all the paperwork for me?
- Can I Add a Battery to the System Later?
Many homeowners opt to add a solar battery later to store excess energy. Even if you’re not installing a battery right away, ask if the system is compatible with future battery installations. This will provide flexibility as your energy needs evolve.
Follow-up question: What battery brands do you recommend, and what are the benefits of adding a battery?
Conclusion
Choosing the right solar installer is just as important as selecting the right solar system. By asking these pre-purchase questions, you can ensure that you’re working with a reputable and experienced Prosolar Global who understands your needs and provides high-quality products and services. A thorough evaluation will help you avoid potential issues, maximize your system’s performance, and give you peace of mind for years to come.
If you’re ready to switch to solar or upgrade your current system, Prosolar Global is here to help. Call us at 1300 181 191 to speak with one of our solar experts and get personalized advice for your solar energy needs.
